Coffee and TV Limited trading as “Coffee & TV” respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you pursuant to the Data Protection Act 2018 and UK GDPR (“Data Protection Laws”).
A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise Coffee & TV is the controller for your personal data.
This privacy notice applies to the processing of personal data by us in connection with any:
Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Includes billing address, delivery address, email address and telephone numbers.
Includes bank account and payment card details.
Includes details about payments to and from you and other details of products and services you have purchased from us
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Includes information about how you use our website, products and services.
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by corresponding with us by email or post (iii) by calling us over the telephone or (iv) whilst visiting us at physical locations.
This includes personal data you provide when you:
From use of our website
Coffee & TV gathers information and statistics collectively about visitors to the Company’s website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. You give us your personal data, which includes Profile Data, Usage Data, Technical Data and/or Marketing and Communications Data when you use our website or which we have agreed with you to use or when you review any publications or marketing material we send you.
We receive Identity Data, Contact Data, Financial Data, about you from third parties when we:
Publicly available sources: We collect Identity Data and Contact Data from publicly available sources including from:
Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service but we will notify you if this is the case at the time.
We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:
Type of data
a) Identity
(b) Contact
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you
Type of data
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
Lawful basis for processing including basis of legitimate interest
(a) Performance of a contract with you
(b) Necessary for our legitimate interests i.e., to recover debts due to us
Type of data
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
Lawful basis for processing including basis of legitimate interest
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests i.e., to keep our records updated and to study how customers use our products/services
Type of data
(a) Identity
(b) Contact
(c) Technical
Lawful basis for processing including basis of legitimate interest
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
Type of data
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests i.e., to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
Type of data
(a) Technical
(b) Usage
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
Type of data
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests to develop our products/services and grow our business
You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us. See Contact us.
Your personal data will be used by our employees, contractors and staff who are working on providing your services to you on a need-to-know basis.
This would include service providers who support our business including IT and communication suppliers and outsourced business support.
This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
This is to comply with our legal requirements or adhere to good practises.
To support and display ads on our website, apps and other social media tools.
In the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation.
How we safeguard personal data when we transfer it internationally
We ensure a similar degree of protection is afforded whenever we transfer personal data out of the UK by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal data, we cannot guarantee the security of your information transmitted and any transmission is at your own risk.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements.
This website is not intended for children and we do not knowingly collect data relating to children.
This is known as a “data subject access request” and enables you to receive a copy of the personal data we hold about you.
This enables you to have any incomplete or inaccurate information we hold about you corrected.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims. See also Marketing communications.
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information’s accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
We will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
We do not carry out automated decision making.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you wish to update your personal data please contact us. See Contact us.
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us at [email protected]
We would appreciate the chance to deal with your concerns in the first instance. Please use the email below. If you have unresolved concerns and you live or work in the UK or believe that a personal data breach happened in the UK you have the right to complain to the ICO who can be contacted at:
Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/
Post: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
If you live or work outside the UK or you have a complaint concerning our personal data processing activities you may lodge a complaint with another supervisory authority.
This notice may be changed from time to time in response to legal, technical or business developments. We will take appropriate measures to inform you when we update our notice. We will obtain your consent to any material privacy notice changes if and where this is required by applicable Data Protection Laws.
If you would like more information about the way we manage personal information that we hold about you please contact us at:
This version was last updated in February 2022